Novel Coronavirus (COVID-19) – Statement from Northern Experience Wildlife Tours

by on Mar.17, 2020, under Uncategorized

With updated advice from the UK Government yesterday afternoon (March 16th) we’ve reviewed our position relating to upcoming tours.

We’re in unprecedented times and our thoughts are with anyone whose life is being adversely impacted. Wherever you are we hope you and your loved ones stay safe and healthy.

Our government has advised against non-essential travel or social interaction and our view is that our tours fall firmly in the non-essential category. We’ve taken the decision to suspend all of our tours until we have further guidance from the government. We’re directly contacting all of our clients with upcoming trips to discuss options for postponing or refunding. We’d like to reassure everyone that if you’ve paid for a tour with us, either in full or a deposit, your money is safe.

As a small business we know the current situation will hurt us, and the other small businesses we’ve worked with over the last 12 years, but the health and wellbeing of our clients and the wider public is, and always will be, our primary concern.

Once we’re through this we’ll still be here and still taking our clients out to experience Northumberland’s landscape and wildlife. Hope to see you soon!

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2 Comments for this entry

  • Ian Hamilton Sharp

    I have 5 people booked on 5th June leaving from the Mill Dam South Shields. Just wondering about refunds as I dont think it will go ahead.
    Thanks from Ian Sharp.

  • martin

    Hi Ian

    While it is unlikely that the June sailings will go ahead, our skipper is seeking clarity on whether charter boats are able to operate with suitable social distancing and safety measures in place. Once we have that clarity we’ll contact everyone who’s booked on a pelagic trip with us this year to clarify the situation. We’re issuing refunds as we make decisions about individual trip cancellations.

    Best wishes
    Sarah

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